Privacy policy

The London Lifelines campaign and website is a collaboration between London Plus, The Greater London Authority and other LVSG partners.

Purpose of this privacy policy

We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data, and about your privacy rights and how the law protects you.

Where we ask you to provide us with any information by which you can be identified, it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns directly so please contact us in the first instance. 

Opting out 

You can ask us to stop sending you information about our activities or services at any time by following the opt-out links on any message sent to you, or by contacting us at any time. 

Lawful bases for processing data

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

Compliance with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Special category personal data

Where we ask you to provide ‘special category (sensitive) personal data’, we must rely on an additional ‘legal basis’ for the processing of that data, which will be:

• where you have given your explicit consent, for example, where we have chosen to provide specific and optional information about yourself (such your ethnicity or racial origin, your political opinions, your religious beliefs, your physical or mental health, or your sexual orientation), when you choose to take part in the London Lifelines campaign.
• where necessary for equality of opportunity or treatment, for example, so we can ensure that the views of all sections of the community population are given proper representation in the final aggregated results
• where you have chosen to make such personal data public, notwithstanding our firm recommendation not to do so using the London Lifelines website.
• where necessary and proportionate for archiving purposes in the public interest, historical research purposes or statistical purposes, but subject to the safeguards set out in this notice (or in any specific survey, feedback or consultation request notified to you) concerning the protection and de-identification of such personal information.

Purposes of processing data

If you have agreed by consent to participate in the London Lifelines campaign we will use the data you provide to process the publicity materials to promote and celebrate volunteers and to highlight the value, scope and scale of the contribution volunteering within local communities.

If your data is used, we will retain that information, and any other data provided during the London Lifelines campaign, for the duration of the campaign and for a period of six years or otherwise in line with the GDPR stipulations on retaining your data.

Sharing personal data

Other than the disclosures referred to in this privacy notice, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).

Your safety and wellbeing is important to us. If you post or share something that reveals an immediate threat to life, we will follow our safeguarding process to keep you or others safe. This may include signposting to external agencies or reporting to the police in extreme cases.

We may share aggregate anonymous information relating to the London Lifelines campaign with our client business partners. Again, individual participants cannot be identified from this information. 

You can contact us at any time to ask us to change your preferences or delete your personal information from our database. For any queries about data please contact us.